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We offer same-day processing, and free standard shipping to ensure your order is delivered with maximum speed and efficiency. We will apply the most dedicated carriers to deliver our products, such as FedEx, and USPS for the United States. For products with shipping costs, fees are calculated based on several factors, including size, dim weight, delivery destination, and other relevant considerations. Customers can use the cart calculator to determine the shipping fees. We guarantee accurate inventory and shipping, which will be presented clearly to customers.
Upon placing your online order, our logistics provider will promptly assess inventory availability and coordinate with carriers to expedite the pick-up and packaging of your products. Following this, we will receive a tracking number from the carriers and simultaneously send an email confirming the shipment details.
Absolutely, all sent orders are traceable. Upon shipment, you will receive shipping confirmations from us, followed by regular email notifications to keep you informed of the latest status until your order is delivered. Additionally, you can track your order at the third-party logistic site, such as usps.com, ups.com, uniuni.com, canadapost, 17track.net, swiship.com, yodel, or visit the "track my order" page for details.
If a shipment is lost due to a carrier error (after completing the carrier's complaint procedure), we will refund you or attempt to re-ship the product. It is mandatory that you notify guest service by email within 14 days (i.e., no later than 28 days after the shipment date) if the shipment has not been delivered to your delivery address or the pick-up point.
In case of absence at the delivery time, as mentioned above, we will keep you informed of the latest status by sending email notifications until the orders are finally delivered to your hand. Therefore, please pay attention to your email, because it will be your responsibility to collect the package from the place and in the time scale indicated. If the deadline has passed, your orders will be kept by the local carriers, or maybe just returned to our warehouses. Therefore, it becomes your responsibility to contact our customer services to re-organize another delivery.