If there's nothing wrong with the craftsmanship of your fan or lighting, you can still return it as long as 90 days from the delivery date. Please note that our local return address differs from the original shipping address. Therefore, to ensure that we can accept your returned items, please follow the return instructions.
To start a return, simply contact us with your request. You have 90 days from the delivery date to return any product for any reason. Once we receive your request, we will promptly provide you with the return link and instructions.
Please read the details, and click “apply for return” to initiate the refund.
Kindly choose a reason for the return and attach supporting documentation such as photos or videos of the items being returned.
After the preliminary verification, you will find out the return address. Please click to download the free shipping label (free waybill).
To return your product, please print and attach the provided return label to the parcel. Then, visit a nearby pick-up point to post the parcel. Please ensure that all product accessories are included in the returning parcel.
Once we have received the items, they will undergo inspection. If the item is in good condition, we will proceed with the refund process.
Once approved, then the refund will be processed within 24-48 hours.
We offer a lifetime warranty for every lighting fixture purchased from www.depuley.com
The Warranty is limited to the essential parts of the lighting fixtures that require replacement due to missing spares, material defects, accessory faults, workmanship, or quality issues under normal usage. The Warranty services cannot be provided if the items have been repaired or intentionally damaged.
We stand behind our products, and we will not charge any fees for spares, accessories, or replacements. If you request warranty service, please click here and Contact us along with your order number.
Primary Material |
Iron; Acrylic; Crystal |
Shade Material |
Crystal |
Crystal Color |
Transparent |
Certification Standards |
UL LISTED, CE, UKCA |
Supply Voltage | US: 110-120 Volts/ EU,AU: 230-240 Volts |
Wattage | Max< 40W |
Item Net Weight | 4.15 Ib / 1.88 Kilograms |
Product Dimensions | 9.84" x 9.84'' x 9.44" |
25cm x 25cm x 24cm | |
Hanging Height | 12.2'' / 31cm |
Product Type |
Flush mount |
Number of Lights |
3 |
Lamp Base | 3*G9 Bulb, Bi-pin |
Light Direction |
Ambient |
Model Number / ASIN | WSCCL01-250, B08SLY2MD9 , B07TXTDV2H |
We offer same-day processing, and free standard shipping to ensure your order is delivered with maximum speed and efficiency. We will apply the most dedicated carriers to deliver our products, such as FedEx, and USPS for the United States. For products with shipping costs, fees are calculated based on several factors, including size, dim weight, delivery destination, and other relevant considerations. Customers can use the cart calculator to determine the shipping fees. We guarantee precise inventory and shipping.
Upon placing your online order, our logistics provider will promptly assess inventory availability and coordinate with carriers to expedite the pick-up and packaging of your products. Following this, we will receive a tracking number from the carriers and simultaneously send an email confirming the shipment details.
Absolutely, all sent orders are traceable. Upon shipment, you will receive shipping confirmations from us, followed by regular email notifications to keep you informed of the latest status until your order is delivered. Additionally, you can track your order at the third-party logistic site, such as usps.com, ups.com, uniuni.com, canadapost, 17track.net, swiship.com, yodel, or visit the "track my order" page for details.
If a shipment is lost due to a carrier error (after completing the carrier's complaint procedure), we will refund you or attempt to re-ship the product. It is mandatory that you notify guest service by email within 14 days (i.e., no later than 28 days after the shipment date) if the shipment has not been delivered to your delivery address or the pick-up point.
In case of absence at the delivery time, as mentioned above, we will keep you informed of the latest status by sending email notifications until the orders are finally delivered to your hand. Therefore, please pay attention to your email, because it will be your responsibility to collect the package from the place and in the time scale indicated. If the deadline has passed, your orders will be kept by the local carriers, or maybe just returned to our warehouses. Therefore, it becomes your responsibility to contact our customer services to re-organize another delivery.
Good price but takes a little while to assemble, instructions are for 2 models so make sure to look at pictures and not description
Beautiful light. Bulbs are important. We chose “daytime” bulbs. Bright white is harsh on the eyes and the soft white has a yellow tint. You have to install the crystals but it is not difficult. Love it!
When I first received this product I noticed by the end of the installation process that I was missing a piece. I reached out to the customer service team and immediately they shipped a replacement piece out to me free of charge. You can’t ask for better customer service than that. I definitely recommend the product and the seller.
I returned it. It didn't suit what I had in mind
It was missing parts, looks nothing like the picture. Cheaply made
I bought this product in 4/22 and now it makes the ceiling hot, and the item gets hot/it's a fire Hazzard, and yes it was correctly installed and connected.
It came in pieces. My maintenance man had issues putting it together 😜. But, make time to put it together. Once, it’s done, it’s really cute.
Honestly I’m very impressed by this chandelier. In person it’s very beautiful. The only issue was one of the crystals came broken we’ll update my review once’s seller sent a replacement. 🙏
The crystals are kind of difficult to put on