Depuley Rustic Metal and Rattan 3-Light Wall Light, with Variable Direction Lampshade

If there's nothing wrong with the craftsmanship of your Fan, Lamp, or Ceiling Lighting, you can still return it as long as 90 days from the delivery date. LED mirrors and Motion Sensor Lights can be returned within 180 days. To ensure that we can accept your returned items, please follow the provided return instructions. 

Return Instructions / Self-Serve Return

Step 1: initiate a return 

• To initiate a return, log in customer account and submit return requests to us, or simply contact us by email with order number, and claim the return.

  Once we receive your request, we will promptly provide you with return instructions email (free return label, tracking number, return address included).

Step 2: receive and print the free return label

• Please print the return label (free shipping waybill), and attach it to the return parcel.

Step 3: post the return parcel in time

• Please include product and all accessories in the original parcel, and visit the nearby pick-up point to post the parcel in time. 

Step 4: go through inspection

• After receiving the returned parcel, we will inspect the items, and if they are in good condition, we will proceed with the refund.

Step 5: full refund / exchange

• Refunds will be processed within 1-2 days, and if you wish to exchange the product, we will arrange for a new shipment within 1-3 working days.

Your DEPULEY & DINGLILIGHTING product is covered under our inclusive warranty guarantee at the beginning on the day you take receipt of your order. Sales receipt or order number is required to request warranty service. This warranty policy only use for your orders from www.depuley.com Thank you for choosing us!

Ceiling Fans / Fandeliers

1) 90 days free returns, free shipping label & full refund guarantee

2) Unlimited times free returns & exchanges for ceiling fans

3) Five-year Protection for Spare, Remote, Fan Driver, Motor

4) Three-year Protection for Led Light Kit Module

5) One-year Protection for Other Parts

replacement part is free of charge.*

NOTE: Warranty cannot be provided if fans have been intentionally damaged.

Flush Mount Lights & Fans

1) 90 days free returns, free shipping label & full refund guarantee

2) Unlimited times free self-serve returns & exchanges

3) Three-year Protection for Led Light Kit Module

4) One-year Protection for Other Parts

replacement part is free of charge.*

Chandeliers, Pendants, Wall Scones, Track Lights, Islands

 

1) 90 days free returns, free shipping label & full refund guarantee

2) Unlimited times free self-serve returns & exchanges

3) One-year Protection: replacement part is free of charge.*

LED Mirrors

1) 180 days free returns, free shipping label & full refund guarantee

2) Unlimited times free self-serve returns & exchanges

3) One-year limited Protection: replacement part is free of charge.*

Warranty for mirror is limited to defects in material, workmanship and function under Normal Use.

Motion Sensor, Outdoor Lights

1) 180 days free returns, free shipping label & full refund guarantee

2) Unlimited times free returns & exchanges for ceiling fans

3) One-year limited Protection: replacement part is free of charge.*

Warranty for motion sensor is limited to defects in material, workmanship and function under Normal Use.

Floor Lamps, Table Lamps

1) 90 days free returns, free shipping label & full refund guarantee

2) Unlimited times free self-serve returns & exchanges

3) One-year Protection: replacement part is free of charge.*

What does This Warranty NOT Cover?

Our warranty excludes labor costs for installation, removal, or replacement of lighting fixtures, fans and their parts. It also excludes remote control batteries and light bulbs. Purchases from unauthorized dealers, or without order numbers, are not covered either.