If there's nothing wrong with the craftsmanship of your Fan, Lamp, or Ceiling Lighting, you can still return it as long as 90 days from the delivery date. LED mirrors and Motion Sensor Lights can be returned within 180 days. To ensure that we can accept your returned items, please follow the provided return instructions.
To initiate a return, log in customer account and submit return requests to us, or simply contact us by email with order number, and claim the return.
Once we receive your request, we will promptly provide you with return instructions email (free return label, tracking number, return address included).
Please print the return label (free shipping waybill), and attach it to the return parcel.
Please include product and all accessories in the original parcel, and visit the nearby pick-up point to post the parcel in time.
After receiving the returned parcel, we will inspect the items, and if they are in good condition, we will proceed with the refund.
Refunds will be processed within 1-2 days, and if you wish to exchange the product, we will arrange for a new shipment within 1-3 working days.
